Privacy Policy

Introduction

Triple J Media is a trading name operated by Triple J Group Ltd, based in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable UK data protection laws including UK GDPR.

Company Information

Information We Collect

We may collect and process the following categories of information:

Information You Provide

• Name and business name
• Email address and phone number
• Service enquiry details and marketing goals
• Any information submitted through forms, emails, calls or meetings

Technical Information

• IP address and browser type
• Device information
• Website usage data via analytics tools
• Cookies and tracking information including Meta Pixel data

Marketing Service Data

Where applicable, our advertising and email marketing services may process:

• Ad campaign performance data
• Lead and enquiry information on behalf of our clients
• Email engagement data
• Audience targeting information used for paid social campaigns

We only process information necessary to deliver our services.

How We Use Your Information

We use your information to:

• Respond to enquiries and provide and manage our marketing services
• Improve our website, content and systems
• Communicate with clients about campaigns, results and strategy
• Deliver Meta and TikTok ad campaigns, AI content production and email marketing services
• Maintain security and prevent misuse
• Meet legal and regulatory obligations

We do not sell your personal data to third parties.

Legal Basis for Processing

Under UK GDPR, we process personal data based on the following lawful bases:

• Consent — where you have given us clear permission to process your data
• Contractual necessity — where processing is required to fulfil a contract with you
• Legitimate business interests — where we have a genuine business reason that does not override your rights
• Legal obligations — where we are required to comply with applicable law

Sharing Your Information

We may share information with trusted third-party providers where necessary for delivery of our services, including:

• Website hosting and CRM systems
• Meta and TikTok advertising platforms
• AI content production tools including HeyGen, ElevenLabs and Midjourney
• Email marketing platforms including GoHighLevel and Klaviyo
• Scheduling tools including Calendly
• Analytics tools including Google Analytics

All third parties are expected to handle data securely and in accordance with applicable data protection laws.

Data Storage and Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, disclosure and alteration. While we take security seriously, no online system can guarantee complete security. If you believe your data has been compromised, please contact us immediately.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain business records. When data is no longer required, it is securely deleted or anonymised. Campaign data is typically retained for the duration of the client contract plus 12 months.

Your Rights

Under UK data protection laws, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To make a request, contact us at: support@triplejreceptionist.co.uk

Cookies

Our website uses cookies and analytics tools to improve user experience and website performance. You can control or disable cookies through your browser settings. For full details see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites including Meta, TikTok, Calendly and Triple J Receptionist. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on this page with the revised date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.