Terms & Conditions

Introduction

These Terms and Conditions govern the use of Triple J Media and any services provided by Triple J Group Ltd, based in the United Kingdom. By using this website or engaging our services, you agree to be bound by these Terms and Conditions in full.

Company Information

Our Services

Triple J Media provides performance marketing services for UK local businesses and independent brands. Services may include:

• Meta and TikTok paid social advertising management
• AI-powered ad content production including video, voiceover and static creative
• Email marketing — lead nurture sequences and retention campaigns
• Website design, brand identity and supporting creative services

Specific services, pricing, deliverables, ad spend requirements and support terms will be outlined separately in client agreements, proposals or invoices. All retainer plans require a minimum three-month commitment unless otherwise agreed in writing.

Website Use

You agree to use this website lawfully and responsibly. You must not:

• Use the website for illegal or fraudulent purposes
• Attempt to gain unauthorised access to our systems or data
• Upload harmful, malicious or offensive content
• Interfere with website security or functionality
• Copy or misuse website content without our written permission

We reserve the right to restrict or terminate access where misuse is suspected or identified.

Intellectual Property

All website content, branding, text, graphics, designs, logos, systems and materials are owned by or licensed to Triple J Group Ltd unless otherwise stated. Creative work produced for clients as part of a paid engagement becomes the client's property upon full payment. You may not reproduce, distribute, modify or commercially use any website content without written permission.

AI Content Disclaimer

Our AI-powered content production services use third-party tools including HeyGen, ElevenLabs and Midjourney. While we aim to produce high-quality, accurate and compliant creative, please be aware that:

• AI-generated content may occasionally require revision or adjustment
• Clients are responsible for reviewing and approving all creative before it goes live
• We do not guarantee that AI-produced content will meet every platform's advertising policies without modification
• For regulated industries — including aesthetics and dental — clients remain responsible for ensuring all advertising is compliant with ASA, GDC and CQC guidelines

Client Responsibilities

Clients using our services agree to:

• Provide accurate and complete information about their business, services and target audience
• Grant access to required ad accounts, pixels and platforms in a timely manner
• Pay ad spend directly to Meta or TikTok — Triple J Media does not hold client ad funds
• Review and approve creative assets before campaign launch
• Ensure compliance with their own industry-specific advertising regulations
• Not use our services for unlawful, harmful, misleading or discriminatory purposes
• Maintain a minimum ad spend as agreed in their client proposal

Payments and Agreements

Payment terms, retainer fees, setup fees and service scope will be outlined within individual client agreements, invoices or proposals. The following apply to all retainer engagements:

• Monthly retainer fees are billed in advance and are non-refundable
• A one-time setup fee applies to all new retainer clients
• Minimum commitment is three months unless otherwise agreed in writing
• After the minimum term, 30 days written notice is required to cancel
• Ad spend is paid by the client directly to Meta or TikTok and is not included in our retainer fee

Failure to make payments may result in suspension or termination of services without notice.

Results and Performance

Triple J Media does not guarantee specific results, ROAS, lead volumes or revenue outcomes from any campaign. Marketing performance depends on many factors including market conditions, offer quality, budget, creative performance and platform algorithm changes which are outside our control.

• All projected figures shared in proposals are estimates based on industry benchmarks
• We optimise campaigns actively and report honestly on performance
• We will not continue campaigns we believe are unlikely to deliver value
• Clients accept that paid social advertising involves inherent risk and uncertainty

Limitation of Liability

To the fullest extent permitted by law, Triple J Group Ltd shall not be liable for:

• Loss of revenue, profit, data or business opportunity
• Indirect, incidental or consequential losses
• Ad account suspensions or restrictions by Meta or TikTok
• Third-party platform outages, policy changes or algorithm updates
• Results of campaigns where client-provided information was inaccurate

Our total liability to any client shall not exceed the total fees paid in the three months preceding the claim.

Third-Party Services

Our services involve third-party platforms including Meta, TikTok, GoHighLevel, Klaviyo, HeyGen, ElevenLabs and Calendly. We are not responsible for changes to their terms, pricing, availability or policies. Clients acknowledge that use of these platforms is subject to each platform's own terms and conditions.

Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services you agree to our collection and use of data as described in our Privacy Policy. Campaign data collected on behalf of clients remains the client's responsibility under applicable data protection laws.

Termination

Either party may terminate services after the minimum commitment period with 30 days written notice. Triple J Media reserves the right to terminate services immediately where:

• Payment obligations are not met
• A client uses our services for unlawful or harmful purposes
• A client's conduct makes continuation of the engagement unreasonable

Upon termination, all access to client ad accounts and platforms will be returned to the client within 5 business days.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Updated versions will be published on this page with the revised date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: